Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Twingo Pets Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within (05) Five to (07) Seven working days after the confirmation.

Please return your purchase to the following address:

Twingo Pets Sdn Bhd

No 31, Jalan Perniagaan Gemilang 2,

Pusat Perniagaan Gemilang,

14000 Bukit Mertajam, Penang


Please contact us at sales@twingopets.my or call or WhatsApp us at (60) 016-579 7833 if you have any questions or doubts.